Alberta's Provincial Historic Sites, Interpretive Centres and Museums
Reynolds-Alberta Museum

Reynolds-Alberta Museum - Group Programs Frequently Asked Questions

FAQ: Frequently Asked Questions

1. What is a group?
2. How can I book my group?
3. How much will my group pay?
4. How many supervisors can I bring?
5. How do I pay?
6. When do I arrive for my program?
7. What should we bring?
8. What happens when we arrive?
9. What video presentations are available?
10. What if I need to cancel my booking?
11. Do you have First Aid at the Museum?
12. How do we get to the Museum and where can we park our bus?
13. How long does it take to get to the Reynolds-Alberta Museum by bus?
14. Is food service available?
15. Can we bring bag lunches?
16. Will we be able to have time to look through the Museum?
17. Can we take photographs?
18. Is the museum wheelchair accessible and are wheelchairs available?

1. What is a group?
Any party that wishes to pre-book and arrives at the same time are considered a group. Programs such as Birthday Parties and Sleepovers have minimum numbers to ensure that visitors have the best experience. Please see the individual programs for more information.

2. How can I book my group?

Contact Bookings at:
Telephone: (780) 312-2071
Toll-free in Alberta: 310-0000 and enter 780-312-2065
Fax: (780) 361-1239
E-mail: booking.reynolds@gov.ab.ca
Website: www.reynoldsalbertamuseum.com

Mailing Address: Reynolds-Alberta Museum
Box 6360
Wetaskiwin, Alberta T9A 2G1

3. How much will my group pay?
Please refer to the individual programs.

Groups paying regular admission are eligible for bulk discounts.
15 - 60 paid admissions - 10% discount
61+ paid admissions - 15% discount

4. How many supervisors can I bring?
Birthday Parties - 1:5 ratio
Sleepovers - 1:5 ratio
Youth Groups - 1:10 ratio
Bus Tours - Bus Drivers and one guide receive free admission

Group Leaders and supervisors must remain with their groups at all times. Youth supervision and discipline is the responsibility of the group leader. Please be sure that supervisors are aware of their responsibilities as supervisors.

You are very welcome to bring extra supervisors. Where the number of accompanying adults exceeds the specified ratio of adults to youth for a given program, each additional adult will be charged the regular admission rate.

5. How do I pay?
Credit Card information will be taken when you book a program to secure your booking.
Program fees must be paid on arrival. The Museum accepts: cash, cheques (payable to: Reynolds-Alberta Museum), credit cards (MC, Visa or Amex) or debit cards. The Museum does not accept Friends Memberships or Site Passes for tours or youth programs.

6. When do I arrive for my program?
Please plan to arrive 10 minutes before your program begins. Also allow 10-15 minutes at the end of the program in order to organize your group before departure.

7. What should we bring?
The Reynolds-Alberta Museum will provide all the supplies necessary for the programs you have booked.

Please ensure that youth are dressed for the weather. The museum is housed in two buildings and groups may be required to walk from the main building to the Aviation Display Hangar.

8. What happens when we arrive?
Please have one representative check in at admission - you will need to know how many are in your group and how many supervisors. Please be prepared to pay for your program at this time.

Groups will be asked to go into our theatre where they will be introduced to the museum, its rules and watch a video presentation introducing students to the facility and its themes. This normally takes the first 30 minutes of your visit.

9. What video presentations are available?

STAN REYNOLDS - THE MAN AND HIS DREAM
Meet Stan Reynolds, businessman, aviation collector, philanthropist and self-described jack-of-all-trades in this 15-minute video.

CHANGING GEARS
A 14-minute video that follows two families making the transition from horse-drawn carriages to mechanical power.

STAN REYNOLDS: THE GREAT COLLECTOR
A 22-minute video exploring the life and interests of Stan Reynolds, the man whose collection led to the establishment of the Reynolds-Alberta Museum.

10. What if I need to cancel my booking?
Please notify Bookings: Phone (780) 312-2071 Fax (780) 361-1239 Email: booking.reynolds@gov.ab.ca . There is no additional charge to rebook your program.

11. Do you have First Aid at the Museum?
The Museum has staff trained in First Aid on site. Museum staff are to be informed if any First Aid is administered in the Museum.

12. How do we get to the Museum and where can we park our bus?
Reynolds-Alberta Museum is located 2 km west of Wetaskiwin on Hwy 13 West. Bus parking is available in the Museum parking lot. Map to Reynolds-Alberta Museum.

13. How long does it take to get to the Reynolds-Alberta Museum by bus?
Edmonton (south side) - approximately 45 minutes (65 km)
Camrose - approximately 40 minutes (40 km)
Red Deer - approximately 90 minutes (109 km)

14. Is food service available?
Yes, Cruisers Café is open during regular museum hours. You may pre-order if you wish. Please ask when booking your program.

15. Can we bring bag lunches?
Yes, you may eat your bag lunch in the Cruisers Café. Please clean up your garbage and leave the tables neat and tidy.

16. Will we be able to have time to look through the Museum?
If time allows, free time can be added to our schedule for your group to enjoy the Main Gallery, Aviation Display Hangar and the Gift Shop at no additional charge.

17. Can we take photographs?
Photographs of the artifacts are permitted.

18. Is the museum wheelchair accessible and are wheelchairs available?
Yes, we are wheelchair accessible. Handicap parking is available to the east of the main entry. We have 4 wheelchairs and 3 electric scooters available on a first come basis. Wheelchairs are free to use. Scooter rental is $15 for 4 hours.


Last reviewed/revised: March 18, 2016